Return Policy

Due to the nature of our products and the specific use-case of MBBR (Moving Bed Biofilm Reactor) media, we do not accept returns or exchanges. All sales are final. This policy is in place to ensure product integrity and quality for all our customers.

We strongly encourage customers to review all product specifications and compatibility requirements prior to purchase. If you have questions or need clarification before placing an order, please contact our support team — we’re here to help.